Privacy Policy
Legal Entity: Auto Families LLC
Last Updated: October 2025
Mass Appliance Masters (Auto Families LLC) values your privacy and is committed to protecting your personal information. This policy explains how we manage customer data and SMS communication.
1. Information We Collect
We may collect personal information such as your name, phone number, email address, IP address, data profile regarding your online behavior on our website and service details only for scheduling, confirming, and completing appliance repair or installation services.
2. How We Use Your Information
Your data is used solely for:
- Appointment confirmations and reminders
- Service updates or technician arrival notifications
- Follow-ups regarding completed jobs
We do not sell, rent, or share your information with any third parties except trusted providers who securely process messages or payments.
We are collecting your data for several reasons:
- To better understand your needs.
- To improve our services and products.
- To send you promotional emails containing the information we think you will find interesting.
- To contact you to fill out surveys and participate in other types of market research.
- To customize our website according to your online behavior and personal preferences.
3. SMS Messaging Terms
By opting in, you agree to receive text messages from Mass Appliance Masters, including appointment reminders and repair updates.
Message and data rates may apply. Message frequency varies.
You can text HELP for assistance or STOP to opt out at any time.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Sharing
We do not share your personal information with third parties except as necessary to provide you with services or as required by law.
5. Data Protection
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. We use secure systems and authorized providers to protect your personal information from unauthorized access or misuse.
6. Links to Other Websites
Our website contains links that lead to other websites. If you click on these links MassAPPLIANCE is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.
7. Your Choices
You have the right to access, correct, or delete your personal information. Please contact us to exercise these rights.
8. Children’s Privacy
Our services are not directed to children. We do not knowingly collect personal information from children.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at
📧 Email: info@massappliancemasters.com.
📞 Phone: +1 (855) 927-0200
📍 Business Address: 501 Congress st, apt 1420, Boston, MA, 02210
